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Needle cartridge comes off or loosens during needling
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Tracking number
All orders above USD 100 are sent tracked. In such cases, please do not ask us for a tracking number - it will be emailed to you as soon as we have it. Orders under USD 100 are only sent tracked to selected destinations. Whether or not such an order ha...
When our emails do not arrive
It happens from time to time that Hotmail, Gmail, AOL, Yahoo and Comcast refuse to relay our payment and shipping confirmation emails to our customers. This is due to overly agressive junk mail filtering on the part of these providers which sometimes can ...

In the extremely rare event that you do not receive an email with a ticket number
in a few minutes and it is not in your junk mail folder, please email our founder:
sarah {at} owndoc {dot} com or .
These addresses are only to be used as an absolute "last resort"!
All communication with our company should be done via this ticketing system.
We reserve the right to decline sales to those who email our CEO directly.
We reserve the right to decline sales to those who ask for treatment advice,
because we are not licensed MD's and practicing medicine without a license is an offense.