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When our emails do not arrive

Solution It happens from time to time that Hotmail, Gmail, AOL, Yahoo and Comcast refuse to relay our payment and shipping confirmation emails to our customers. This is due to overly agressive junk mail filtering on the part of these providers which sometimes can not be solved by whitelisting the owndoc.com domain in your safe senders list.

In such cases, you would have to rely on your store account with us to log in and see your order status. However, when you checked out as a guest, our store will send you your password by email and if you can't receive that email, you will never know your order status. Payment confirmation emails from our payment processors should arrive without problems however.

The solution to this problem is to open a support ticket here and inquire about your order status. You will be issued a ticket number by the system which you can use later to look at the ticket and see whether it has been answered already. We hope that you will also tell your email provider to stop blacklisting the owndoc.com domain.
Article details
Article ID: 10
Category: Knowledgebase

 
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TO OUR DEAR CUSTOMERS WAITING UNFORTUNATELY TOO LONG FOR A DELIVERY:

We will believe you when you say an untracked package has not arrived. So we will always refund you in that case.
The only thing we'll always ask for is that you'll wait until a customs- or transit delay can't be to blame, before we refund.
When something arrived in bad condition we often send two replacements and we will never ask you to pay for return shipping.
US customers: Please note that transit delays are always in the US itself, regardless of USPS' false claim of "Origin Post Preparing Shipment".


NOTICE ONLY FOR CUSTOMERS WITH CLUSTER B PERSONALITY DISORDERS:

We will not accept rudeness, accusations or unreasonableness.
We serve you with honest information and the best value for money, shipped the next day. We're NOT subservient to you.
We expect you'll honor your commitment to accept long transit delays in your own country, any commitment to accept that your postal service
refuses to provide tracking for our itl. reg. airmail shipments and your commitment never to demand a refund or file a payment dispute
until we decided that the time has come for a refund or a replacement.

When we deem ourselves unduly pressured, accused or insulted, the result is private blacklisting, meaning we will not sell to you again.
Threatening "bad reviews" or threatening to file a payment dispute results in search-engine-optimized public blacklisting on our site and others.
A public blacklisting includes name, address, email, phone, business- and employment details and photos of your face. You explicitly agreed to that.
In case of libel, expect supoenas for your IP address and identity, confiscation of data carriers followed by a settlement proposal via an attorney.