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Needle cartridge comes off or loosens during needling
Derminator magnet missing
Needling depth too shallow
Mail transit times
Origin Post Is Preparing Shipment (USPS)
Usage instructions
C60 olive oil
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Tracking number
All orders above USD 100 are sent tracked. In such cases, please do not ask us for a tracking number - it will be emailed to you as soon as we have it. Orders under USD 100 are only sent tracked to selected destinations. Whether or not such an order ha...
When our emails do not arrive
It happens from time to time that Hotmail, Gmail, AOL, Yahoo and Comcast refuse to relay our payment and shipping confirmation emails to our customers. This is due to overly agressive junk mail filtering on the part of these providers which sometimes can ...
Expiry date of C60, Lufenuron, Copper peptides, Infadolan etc.
It is a well-known fact in Chemistry that chemicals are exponentially more stable, the colder they are. This implies that when you store our products in the fridge, they will last at least a year longer than the expiry date, when unopened. Products withou...
Unable to pay, make a payment
If you do not manage to pay because your browser refuses to acknowledge clicking on the "Pay order" button, we can email you a PayPal invoice that you can pay with a debit/credit card so you will be able to make a payment. We will then manually ...
Cleaning and disinfecting the needle cartridges
Since needle cartridges are complex mechanisms that for design-practical and infection-risk reasons were never intended by the manufacturer to be reused, you will have to take responsibility for finding a reliable, effective disinfection method that does ...


We will believe you when you say an untracked package has not arrived. So we will always refund you in that case.
The only thing we'll always ask for is that you'll wait until a customs- or transit delay can't be to blame, before we refund.
When something arrived in bad condition we often send two replacements and we will never ask you to pay for return shipping.
US customers: Please note that transit delays are always in the US itself, regardless of USPS' false claim of "Origin Post Preparing Shipment".


We will not accept rudeness, accusations or unreasonableness.
We serve you with honest information and the best value for money, shipped the next day. We're NOT subservient to you.
We expect you'll honor your commitment to accept long transit delays in your own country, any commitment to accept that your postal service
refuses to provide tracking for our itl. reg. airmail shipments and your commitment never to demand a refund or file a payment dispute
until we decided that the time has come for a refund or a replacement.

When we deem ourselves unduly pressured, accused or insulted, the result is private blacklisting, meaning we will not sell to you again.
Threatening "bad reviews" or threatening to file a payment dispute results in search-engine-optimized public blacklisting on our site and others.
A public blacklisting includes name, address, email, phone, business- and employment details and photos of your face. You explicitly agreed to that.
In case of libel, expect supoenas for your IP address and identity, confiscation of data carriers followed by a settlement proposal via an attorney.