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Derminator
Needle cartridge comes off or loosens during needling
Derminator magnet missing
Needling depth too shallow
Mail transit times
Origin Post Is Preparing Shipment (USPS)
Usage instructions
Dermaneedling
C60 olive oil
Derminator
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Tracking number
All orders above USD 100 are sent tracked. In such cases, please do not ask us for a tracking number - it will be emailed to you as soon as we have it. Orders under USD 100 are only sent tracked to selected destinations. Whether or not such an order ha...
When our emails do not arrive
It happens from time to time that Hotmail, Gmail, AOL, Yahoo and Comcast refuse to relay our payment and shipping confirmation emails to our customers. This is due to overly agressive junk mail filtering on the part of these providers which sometimes can ...
Expiry date of C60, Lufenuron, Copper peptides, Infadolan etc.
It is a well-known fact in Chemistry that chemicals are exponentially more stable, the colder they are. This implies that when you store our products in the fridge, they will last at least a year longer than the expiry date, when unopened. Products withou...
Unable to pay, make a payment
If you do not manage to pay because your browser refuses to acknowledge clicking on the "Pay order" button, we can email you a PayPal invoice that you can pay with a debit/credit card so you will be able to make a payment. We will then manually ...
Cleaning and disinfecting the needle cartridges
Since needle cartridges are complex mechanisms that for design-practical and infection-risk reasons were never intended by the manufacturer to be reused, you will have to take responsibility for finding a reliable, effective disinfection method that does ...
 

TO OUR DEAR CUSTOMERS WAITING UNFORTUNATELY TOO LONG FOR A DELIVERY:

We will believe you when you say an untracked package has not arrived. So we will always refund you in that case.
The only thing we'll always ask for is that you'll wait until a customs- or transit delay can't be to blame, before we refund.
When something arrived in bad condition we often send two replacements and we will never ask you to pay for return shipping.
US customers: Please note that transit delays are always in the US itself, regardless of USPS' false claim of "Origin Post Preparing Shipment".