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Unable to pay, make a payment

Solution If you do not manage to pay because your browser refuses to acknowledge clicking on the "Pay order" button, we can email you a PayPal invoice that you can pay with a debit/credit card so you will be able to make a payment. We will then manually set your unpaid order to paid.

If PayPal refuses your payment, the cause usually is that US banks refuse to allow their clients to send money overseas. You can call your bank and ask them to allow a window of a few hours in which you retry making the payment. In this case you must re-order, since your unpaid order is null and void, since payment for it failed and can not be doe again.

- Please note that we do not have the capability of accepting payments directly, such as over the phone. We only use PayPal as a trusted 3rd party payment service.
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Article ID: 13
Category: Knowledgebase

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We will believe you when you say an untracked package has not arrived. So we will always refund you in that case.
The only thing we'll always ask for is that you'll wait until a customs- or transit delay can't be to blame, before we refund.
When something arrived in bad condition we often send two replacements and we will never ask you to pay for return shipping.
US customers: Please note that transit delays are always in the US itself, regardless of USPS' false claim of "Origin Post Preparing Shipment".