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Needle cartridge comes off or loosens during needling
This happens when the needle cartridge has not been mounted correctly. The needle cartridge has a bajonet fitting and should be rotated until it can be slid down over the small protrusions on the hand unit's tip. Then the cartridge should be pushed dow...
Needling depth too shallow
This happens when the needle cartridge has not been mounted correctly, and it slips a fraction of a mm or even more forward. The needle cartridge has a bajonet fitting and should be rotated until it can be slid down over the small protrusions on the hand ...
Derminator magnet missing
If you seen the "Magnet missing" error and the Derminator has worked before, you have operated the machine once without needle cartridge or with an incorrectly mounted cartridge and the magnet flew several feet through the air and can be anywher...
 

TO OUR DEAR CUSTOMERS WAITING UNFORTUNATELY TOO LONG FOR A DELIVERY:

We will believe you when you say an untracked package has not arrived. So we will always refund you in that case.
The only thing we'll always ask for is that you'll wait until a customs- or transit delay can't be to blame, before we refund.
When something arrived in bad condition we often send two replacements and we will never ask you to pay for return shipping.
US customers: Please note that transit delays are always in the US itself, regardless of USPS' false claim of "Origin Post Preparing Shipment".