DOWNLOAD PRODUCT INSTRUCTIONS
Below you can download the latest revision of our product instructions.
Lufenuron Candida treatment guide
Lufenuron test results (EU veterinary grade = EU human grade)
Pythium oligandrum treatment against ringworm, jock itch, athlete’s foot and nail fungus
Retirides tretinoin cream (“A-Ret”)
Support by email
We are not medical doctors and we neither have the resources, nor is it legally permitted for us to answer treatment-related questions. Our dispatch manager Martina is available for all order issues (tracking, warranty etc.): email@example.com. That email address is monitored at all times, also during holidays and weekends and Sarah will personally handle order issues in case Martina can’t be available.
Our dermaneedling forum
99.9% of any conceivable dermaneedling question has been answered on our forum, which has been set to read-only because people kept asking the same questions over and over again. Use the search function:
Important information on the suction method:
How to read our instruction PDF’s
Almost all computers have Adobe PDF Reader installed. If not, you can download it here:
Orders are shipped the same or the next working day by priority air mail. The availability of tracking depends on order total and destination country. For tracking before the package has arrived in your country, use http://www.track-trace.com/post. For tracking when the package has reached your country, use your postal service’s own tracking service. In the US this is https://tools.usps.com/go/TrackConfirmAction!input.action.
The UK and Australia do not offer online tracking of International Registered Mail, but they do answer inquiries by phone when you give them our tracking number.
Email us if you do not receive your order in time, so that we can either issue you a refund or send your order again. We always send you an order confirmation email as soon as your payment cleared and a dispatch confirmation email when we have mailed your order. If you do not receive the first email within a short time and the second one within a couple of days, contact our dispatch manager at firstname.lastname@example.org
It is very important to us that you are a satisfied customer. If there is anything we can help you with, please let our dispatch manager email@example.com know what we can do for you. When goods are damaged, missing, never arrive or flawed, we will either refund or re-send.