"Friendly fraud"

Vaughter Wellness has a zero-tolerance policy for fraud. "Fraud" is defined by us as filing a chargeback or winning a payment dispute which we can prove is unlawful, unethical or invalid. Anyone who defrauds us is publicly blacklisted in our store here, with links to the details of the cases on badbuyerlist.org. In some cases where the fraudster threatened to destroy our company we create a permanent webpage to expose the fraudster. Some egregious cases of fraud by obvious malicious psychopaths such as those who keep emailing us with lies, threats or who libel us or complain about us to 3rd parties are publicly and permanently blacklisted on every page of our site as per our T&C. Our site gets approx. 7000 unique visitors a day. That is two and a half million people per year of which approx. 1 million are different US citizens. A DMCA is always responded to with a counter-DMCA and a possible lawsuit for perjury. Americans who defraud us run the risk of us reporting them for theft with the US embassy in our country. Embassies are treaty-bound to forward these to the fraudster's local Police department.

Mark Nelson (fraud for $227)

Mark Nelson
511 N Prospect Ave
Redondo Beach
California 90277
United States
Home » support



Below you can download the latest revision of our product instructions.

Dermarolling instructions
Derminator® instructions
Attaching the rubber feet to the Derminator

C60 Olive oil

Pythium oligandrum treatment against ringworm, jock itch, athlete’s foot and nail fungus

Contact us

Our support ticket system is at http://owndoc.com/support/ where you will be helped by either:

  • Martina (general support but no product-related questions please unless they are non-trivial and no answer can be found  on the relevant sales page, the extended product descriptions in our store, in our forum and our user guidelines). We can not give treatment advice of any kind – only medical doctors are permitted to do that and we are not MD’s.
  • Frank (Derminator engineer & webmaster)
  • Sarah (issues that have to be raised with our CEO). Sarah’s personal email address can also be found at the bottom of the support ticket page.
  • Our support page also has a “knowledgebase” (FAQ). When you found the answer to your question before any of us answered you, please close your support ticket.

Our dermaneedling forum

99.9% of any conceivable dermaneedling question has been answered on our forum, which has been set to read-only because people kept asking the same questions. Use the search function:


Important information on the suction method:


How to read our instruction PDF’s

Almost all computers have Adobe PDF Reader installed. If not, you can download it here:

Get Adobe PDF Reader

Order tracking

Orders are shipped the same or the next working day by priority air mail. The availability of tracking depends on order total and destination country. Orders below $100 (or equivalent currency) are sent untracked, except when you paid $7 for shipping because our store decided your address is too “risky” to ship untracked to (apartments, P.O. boxes, certain countries etc. are always sent tracked shipments).  For tracking before the package has arrived in your country, use http://www.track-trace.com/post. For tracking when the package has reached your country, use your postal service’s own tracking service. In the US this is https://tools.usps.com/go/TrackConfirmAction!input.action. The cooperative mail services’ global tracking system: http://globaltracktrace.ptc.post/gtt.web/

The UK, the Netherlands and Australia do not offer online tracking of International Registered Mail, but they sometimes can give more information by phone when you give them our tracking number. USPS tracking status “Origin Post is Preparing Shipment” does not mean what it says. Four days after we emailed you that we shipped your order, this tracking status means that USPS hasn’t scanned the shipment yet. In January-February 2015, USPS delayed many cargo loads of packages from half the European subcontinent for up to ten weeks. Be advised that this can happen again and that our T&C state that US customers have to wait until 90 days have passed before filing a claim, when sent a tracked shipment.

Email us if you do not receive your order in time, so that we can either issue you a refund or send your order again. We always send an order confirmation email as soon as your order was made and we also send you a dispatch confirmation email when we have mailed your order. If you do not receive the first email within a short time and the second one within a couple of days, please raise a support issue. If you still don’t get our emails, contact our CEO at  sarah-email. She will forward your question to the appropriate person and relay their answer.

Warranty issues

It is very important to us that you are a satisfied customer. If there is anything we can help you with, please let us know via our support ticket system.


We used to sell Lufenuron against Candida infection in humans but we were asked to stop doing that because Lufenuron is only permitted to be sold for veterinary use in dogs and cats to prevent flea infestation. In order to comply with strict rules that payment processors enforce on behalf of card issuers, we do not sell Lufenuron on our site anymore. However we do have a separate Amazon store for our Lufenuron where Amazon sells the product on our behalf to non-European customers only, and only for use in animals to prevent flea infestation. Please leave your feedback at Amazon.com but do not mention human use or Candida because the product is sold for veterinarian use to prevent flea infestation only.